A quote should describe the damage you actually have.

Why we do not post flat rates

Two leaks that look the same on the phone can be very different jobs. A supply line that ran for an hour onto tile is a small drying job. The same line that ran for a weekend into a carpeted bedroom, a hallway and the wall behind it is a large one. Anyone who quotes a flat price without seeing the property is either guessing or planning to adjust it later. We would rather look first.

What goes into a quote

• Area affected. The number of rooms, the square footage and how far water traveled into walls and ceilings.
• Type of water. Clean water, gray water and sewage are priced differently because they change what has to be removed and how it is cleaned.
• Time since the loss. Water that sat for days has soaked deeper and may have started mold.
• Materials. Drywall, hardwood, tile, carpet, insulation and cabinets each respond differently to water.
• Equipment and days. Air movers, dehumidifiers and mat systems, and how long they need to run.
• Labor. Extraction, removal, cleaning, monitoring visits.
• Contents. Moving, packing, cleaning and storing belongings.
• Disposal. Hauling away removed materials.
• Testing. Mold sampling or testing for suspect materials in older homes.

What is kept separate

We keep restoration costs apart from repair costs. Plumbing repairs, roof repairs, electrical work and rebuilding (drywall, paint, flooring, cabinets) are done by other trades, and they should be itemized and priced by them. Mixed bills make it hard for you and for your insurer to see what was for what.

Questions to ask any restoration company

1. What exactly is included in the scope, and what is not? 2. How will you tell when the building is dry, and will I get the readings? 3. What happens if more damage is found after work begins? 4. Which parts of the work need another contractor? 5. Will you give me photographs and a work log for my insurer? 6. Who is responsible if something is removed that is later disputed?

Insurance and payment

If you are filing a claim, call your insurer early and ask what documentation they need. We can provide photographs, moisture readings, equipment logs and an itemized scope. We cannot predict what your policy will cover, and we do not make promises about approval. Keep your policy, your deductible and the claim number handy when you call.

Next step

Call (623) 269-3347 and describe what happened. We will tell you what we need to see and what happens next.